Reimburse a dispute

Upon receiving the amounts you have claimed from your provider, you can go in Dispute Management to update the dispute status to Reimbursed and is automatically update the received amounts in Claim Details.

Update the status to Reimbursed: 

1. Go to Inventory > Dispute Management.
2. From the Dispute Management grid, click on the dispute entry. The Overview tab opens.
3. Click Actions.
4. Select Reimbursed. A pop-up opens.
5. Select a Date.
6. Enter Comments.
7. Select one of the following: 
   • Fully Confirmed:

     1. Click Apply.

        Note: If mandatory information is missing a validation message appears. If there are no validation errors, the information entered in the pop-up (Date and Comments) is saved and the Dispute status is updated to Confirmed.

   • Partial Confirmed:
   1. The pop-up closes and the following message appears: Would you like to continue to the Claims to update the amounts?
   2. Click OK to be redirected to the Claims Details page.
   3. Update the Claim amounts.

      • If there is an amount defined in One-Time Credit Confirmed, then you'll have to enter the One-Time Credit Received amount field.

      • If there is an amount defined in Recurrent Savings Confirmed, then you'll have to enter the Recurrent Savings Received amount field.

      • If any of the claims are missing an amount in both Confirmed fields and Received amount fields, the following error message appears: you must provide an amount in both the Confirmed and Received fields for either the One-Time Credit or the Recurrent Savings, or both.
   4. Click Apply. Once completed, the status is updated to Reimbursed.